How You Pay

Your options & our ongoing service fees

Clarity, Transparency, Choice

We are committed to providing you with clear and transparent fees, as well as making sure you understand your options for paying. No two clients or recommendations that we make are the same, and the fees we charge will be dependant on the complexity, time involved, as well as other pensions and investments that you have. 

Regardless of the service or work you require from us, we will always:

  • Explain our payment options to you and answer any questions you have.
  • Give you choice over using our ongoing service or using us for a one-off financial transaction.
  • Agree advice fees – we will not charge you until we have agreed with you how we will be paid.
  • Give you a clear explanation of our total fee, the advice or service it relates to, how we’ve calculated it, and when you need to pay it.

VAT – most of the work we carry out is not liable for VAT as we are an intermediation service. However there are occasions when VAT due, in which case we will tell you. In some instances we may charge a fee for our advice even if you do not act on our recommendations, however we will make this very clear to you at the outset.

Your Payment Options

Paying us directly

We will always explain our payment options and agree advice and service fees before charging you. This will be set out in our ‘Authority to Proceed’ document. Our fees are also outlined in our ‘Terms of Business’ document. 

You may pay us by cheque, credit card, or bank transfer.

From your investment

Should you decide to follow our recommendation and invest, you may authorise the investment provider to deduct our fee for advice from your investment. You may also pay any ongoing service charges from your investment.

In some circumstances this could create a capital gain and a possible tax liability. We would take this into account in our recommendation.

Commission on non-regulated products and mortgages

We no longer receive commission for setting up regulated investment products. However we may receive commission on certain non-regulated products and mortgages. For example, from an insurance company or mortgage lender.

If we do receive commission we will tell you how much in a ‘Key Facts’ illustration.

Committed to providing you with clear and transparent fees, as well as making sure you understand your options for paying.

Ongoing Service Levels & Fees

Set out below are the detailed elements for the indicative levels of ongoing service that we deliver to our clients. You can if you wish to, add, or enhance levels of service with your adviser if you feel appropriate. Our fees for these services can be seen below:

Foundation Service

A straightforward advice service typically centered on immediate client issues and needs that require initial analysis and recommendations. With ongoing reviews delivered remotely and via advisory updates, this still brings client awareness and peace of mind.

Bespoke Service

Where client’s portfolios grow in terms of value and complexity, these need to be managed and reviewed appropriately. Building on our annual review services, this offering has more frequent reviews and opportunities to ensure clients are kept informed of performance, and plans maintained in line with client’s circumstances and objectives. This may well include consultations with other specialist advisers.

Foundation Service

Keeping you informed with pertinent and relevant information

Annual valuation of plans invested via ourselves

Telephone and email access to your adviser included

Annual confirmation that your plans remain suitable

Annual Progress Meeting held digitally

Annual Progress Check Meeting Face-to-Face

Optional half yearly remote Progress Check Meeting

Top ups to existing tax wrappers

Advice on withdrawing money from your existing retirement funds

Liaising with your other professional advisers i.e. legal, accountancy, without extra charge

Annual Service Charge 1.0%
Assets under Management < £100,000
Minimum fees that may apply £400

Bespoke Service

Keeping you informed with pertinent and relevant information

Annual valuation of plans invested via ourselves

Telephone and email access to your adviser included

Annual confirmation that your plans remain suitable

Annual Progress Meeting held digitally

Annual Progress Meeting Face-to-Face

Optional half yearly remote Progress Check Meeting

Top ups to exisiting tax wrappers

Advice on withdrawing money from your existing retirement funds

Liaising with your other professional advisers i.e. legal, accountancy without extra charge

Annual Service Charge 0.75%
Assets under Management £100,001 to £500,000*
Minimum fees that may apply £750

*Once your portfolio exceeds £500,000 the fee charged is 0.5% on the whole amount up to £1m assets under management.  For any balance over £1m the fee charged is 0.25% on the balance above £1m only.

Please note that as the fee is based on the investment value, the actual amount we receive will increase (or decrease) in proportion to any increase (or decrease) in the value of your portfolio. Any additional work necessary to implement new investments/savings will be subject to an additional fee.

Our Service Review

At your annual service review, we will:

  • Assess your personal circumstances
  • Review your goals & objectives
  • Reassess your attitude to investment risk/return & market sectors (asset allocation)
  • Review your investment performance & holdings
  • Valuations & investment commentary
  • Where appropriate, recommendations to keep your existing plans in line with your objectives*

*Advice on new investments/savings will be subject to our ‘initial fees’ as shown under our ‘Investment Fees – Standard’ section in our Terms of Business document.

Service will include recommending changes to existing investments to help meet your goals at an acceptable level of investment risk, providing fund analysis and valuations and a wide range of associated ad hoc services.

Ad Hoc Fees/No Ongoing Service

If you do not wish to subscribe to an ongoing service, we provide many services on an ‘ad-hoc’ basis. Should you require any services as noted below, or bespoke work to be carried out, we will be able to tailor a specific service. An additional fee may be required, typically calculated in accordance with our hourly rates (see our Terms of Business).

Prior to any work being agreed and carried out we will give an indication of the approximate amount of time that these tasks might take. These additional fees might be paid by single payment (e.g., by cheque), charged from your investment plan(s) or via regular monthly retainer payments (e.g., standing order). Fees will depend on individual circumstances, we show some typical examples in our Terms of Business document. These services are likely to incur VAT.

Contact Form

Book a free initial consultation*, ask a question or request a call back. Call us on 0141 352 7800 or fill in the form below.

* Any work you ask us to carry out as a result of this meeting will be fee based.

    Image to show we are a member of the FT Top 100 Financial Advisers 2023